PRIVACY POLICY
VANCOUVER PROSTHETICS + ORTHOTICS
Vancouver Prosthetics & Orthotics
Effective Date: April 1, 2026
Vancouver Prosthetics & Orthotics ("we", "us", or "our") is committed to protecting your privacy and safeguarding your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. INFORMATION WE COLLECT
We may collect the following types of personal information:
-Name, phone number, email address
- Health-related information (only when voluntarily submitted through forms or communications)
- Appointment details
- Device and browser information (via cookies and analytics tools)
- IP address and website usage data
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Respond to inquiries and provide services
- Schedule and manage appointments
- Improve our website and services
- Communicate important updates or information
-Comply with legal and regulatory requirements
We do not sell or rent your personal information.
3. CONSENT
By using our website or providing your information, you consent to the collection, use, and disclosure of your information as outlined in this policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions.
4. HEALTH INFORMATION
Any health-related information you provide is treated with the highest level of confidentiality and is only used for the purpose of providing care or responding to your inquiry.
5. COOKIES & TRACKING
Our website may use cookies and similar technologies to:
- Understand how visitors use our site
- Improve functionality and user experience
You can disable cookies through your browser settings.
6. THIRD-PARTY SERVICES
We may use third-party services (e.g., booking tools, analytics providers) that may process your data. These providers are obligated to protect your information.
7. DATA STORAGE & SECURITY
Your information is stored securely and protected against unauthorized access, disclosure, or misuse.
While we take reasonable precautions, no method of transmission over the internet is 100% secure.
8. YOUR RIGHTS
You have the right to:
- Access your personal information
- Request corrections
- Withdraw consent
To make a request, contact us at:
admin@vanpo.ca
9. RETENTION OF INFORMATION
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
11. CONTACT US
If you have questions about this Privacy Policy, please contact:
Vancouver Prosthetics & Orthotics
4255 Laurel St, Vancouver, BC V5Z 2G9
admin@vanpo.ca
604-558-8545
